Fix payment problems, such as declined or incomplete transactions

If yous have problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the issue yous're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Endeavour these suggestions to resolve the issue:

  • If this message is followed past instructions for submitting boosted information to us, please exercise and so. The other steps listed are unlikely to resolve this issue.
  • Check whether the billing address for your payment method (such as a credit menu) matches the accost recorded in your Google payments center settings. If they don't match, update your address in your Google payments center, and try the transaction again.
  • Effort using a Google Play souvenir card to complete the transaction.
  • Endeavour using the best interface for your computing device:
    • If y'all're using a desktop computer, effort the transaction using the Google product's website.
    • If you're using a mobile device, try using the production's mobile app (if an app is available).
  • If you're using invitee checkout when the error occurred:
    • Try signing in to an existing Google business relationship and placing the order over again.
    • Try creating a new Google account if you don't already have 1 and visiting the Google Store to effort the transaction again.

"Unable to complete transaction: Expired card"

Check to come across if your payment method is upwards to date. If it isn't, update it in the Payments middle.

"Unable to consummate transaction. Please employ some other course of payment."

Note: These steps also utilize if you see the fault bulletin "Your payment didn't go through. Please attempt a different payment method or endeavor again later on."

Attempt the following:

  1. Cheque to see if your payment method is up to appointment. If it isn't, update information technology in the Payments center, and then try your purchase again.
  2. Make sure you take plenty money in your account for the purchase.
  3. If you're still having problems, contact your bank to see if at that place's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments contour.
  • We need a lilliputian more data to protect your account against fraud.
  • We need a little more than information to comply with Eu police force (European customers only).

To set up the issue, try the following:

  1. Get to the Payments center.
  2. Take activeness on any errors or requests in the payments centre.
    1. Yous might need to verify your identity before you can buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment data are upwardly to date.

"Unable to process payment: Low menu balance"

Y'all might not have enough funds in your account to make the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit menu

Card is grayed out & says "verify on pay.google.com"

Your card was reported as stolen. You must verify the card before y'all can employ information technology again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If yous have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the bill of fare that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, y'all'll observe a temporary charge on your menu argument along with an 8-digit code.
  5. To complete verification, get to pay.google.com and enter the 8-digit code.

If you attempt to verify the payment method again:

  1. Confirm which card y'all desire to verify.
  2. Check how long agone yous tried to verify your carte du jour.
    • If less than ii days: Wait up to 2 days.
    • If more than 2 days: Check your carte statement. You should observe a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Bill of fare is grayed out & says "card is ineligible"

You can't utilise this carte du jour for this purchase. Try to make the buy once more with a different carte du jour.

If the carte du jour you want to use isn't listed, follow the on-screen instructions to add a new bill of fare.

Closed payments contour

Acquire more about what to do if you lot temporarily or permanently airtight your payments profile.

If yous're yet having trouble, contact support.

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